Patient Resources

We believe in your being as informed as possible. Feel free to contact us with any questions or concerns you may have. It’s easy to reach us in the following ways:

Toll Free: (877) 526-3784
Local: (828) 526-3783
Fax: (828) 526-9730
Email us by filling out the Contact Us Form to the Right

COVID-19 Information and Protocol

We are doing everything we can to make interaction as convenient and as safe as possible.

Protocol for Purchasing Products:

We are open for retail sales, but would prefer that you:

Please call or email ahead if you know what you need.
Upon arrival, while in the car, contact us by phone or message through the myPatientVisit App. We will notify you when it is safest to come into the office or bring products to your car.

Please wear a mask upon entering.

Appointment types:

In order to provide care as safely as possible in these extraordinary times, we have greatly expanded use of nontraditional appointments. We offer:

In office appointments

Necessary for any procedure
Needed for evaluation of many lesions
Required from most initial encounters

Telehealth-Video Consults

Ideal for many follow-up evaluations, especially post procedure
Useful for evaluation of many medical and cosmetic problems
Suitable for preprocedure evaluation and questions

Digital (email and/or photographic)

Excellent for lesion, wound, or small skin problem evaluation

Phone Consults

Generally used for informational exchange or updates

Screening for in office appointments:

Symptoms we screen for:

Fever > 99°
Dry cough
Shortness of breath &/or difficulty breathing

Blue lips, fingers or toes (excluding patients with known Raynaud’s)

Chills/repeatedly shaking
Persistent muscle aches
Headache, new or long lasting
Sore throat without runny nose (Runny nose is not a normal Sx of COVID)
Recent loss of smell or taste
Red, slightly swollen toes or fingers

History we screen for:

No recent travel outside the Highlands area
No recent exposure to anyone from outside the area
No exposure to anyone with any of the above symptoms within the last 14 days
Not in any gathering of more than several people within the last 2 weeks (this includes family gatherings during the holidays.)

Types of appointments we are now seeing:

We are seeing all patients for all problems.
We have, however, modified our evaluation and treatment techniques for problems around the nose and the mouth.

In office protocol

We require that all necessary paperwork be completed before the visit through myPatientVisit portal
We require masks of all patients and visitors

Please do not wear masks with expiration valves.

Visits are limited to the patient and only one necessary companion
Visits are timed so that there are never more than 2 patients in the office at any one time
We ask that, upon arrival, everyone wait in the car and contact us by phone or message through the myPatientVisit App until we notify you that the area is clear.
After each visit, the entire room is cleaned and re-sanitized as is anything that anyone has contacted, in accordance with CDC Guidelines

Patient Forms

We have enabled you to manage your own demographics and past medical history as well as read and sign any permits necessary for your treatment.

Before your next appointment, please access the myPatient Portal here or at the right utilizing the passkey you were given (or call the office for yours). You can modify this information at any time it changes.

If you ever require this information, we can provide it to you either printed or in digital form.

Office Hours in Highlands, NC

We are open Monday through Friday, 9 a.m. – 5 p.m. Appointments can be made by arrangement at other times and days including Saturday. Video Teleconferences as well as other consultation types generally adhere to the same time schedule.

Consultation Fees

We charge a flat fee for purely Cosmetic consultations. Some or all of this may be deducted from the charge of any scheduled procedure or major purchase. All follow-up evaluations and care in the office related to a procedure are included in the initial surgical fee. Reconstructive consultations are charged regular office visit fees. Though we contract only with Medicare, we are happy to bill your insurance company for these. Again, all follow-up evaluations and care for a specified time, depending on the procedure, are included in the surgical fee. Medicare and most insurance companies now also pay for Telehealth, digital and phone visits the same as regular visits.

Financial Information

We take VISA, Master Card, Discover, American Express, cash, and checks.

Financing is available through Care Credit^®.

Apply for CareCredit / Payment Calculator

In Office Consultations

Cosmetic & Medical: Initial consultations vary depending on the reason you are being seen. When you first arrive, you will be greeted and introduced to the office. We will then check your vital signs and past medical history, following which Dr. Buchanan will then take the time to get to know your needs and desires. He will then perform an examination to determine what is possible for you. After this, he will tell you what is possible and what the expected outcome is as well as the risks and complications of each alternative. You will then have a chance to discuss each alternative to decide what fits your needs, including your time and monetary constraints, best. From this discussion, you and Dr. Buchanan will determine a plan that will meet your requirements. We will then work with you to implement this plan. Other types of consults will follow a similar pattern.

Medi-Spa: Initial Spa visits will include an introduction to the office and a short medical review before taking you to your relaxing Spa Room for your luxurious treatment.

Privacy Notice

Preservation of your personal privacy and confidentiality is a foremost priority of Dr. Buchanan and the Center for Plastic Surgery and we take the issue of your personal privacy very seriously. As a user of this site, you have a right to use it with the confidence that your personal, medical, private, and/or any other information is not being tracked, collected, otherwise aggregated, or disclosed without your express written consent. We pledge never to do so.

The Center for Plastic Surgery may collect NON-USER SPECIFIC data to improve the content of the site and our care of you. Otherwise, the Center for Plastic Surgery will ONLY collect names, email addresses and other personal information that is provided VOLUNTARILY. We will use this information to communicate with those who have provided this information and agreed that we can do so. Communications may include special offers, news and information updates, other resources, promotions and general correspondence. If at any time you choose not to receive e-mail communication or correspondence from the Center for Plastic Surgery you may send an email, and you will be immediately removed from all future mailings and correspondence.

If you have any questions regarding the privacy policy of the Center for Plastic Surgery, or would like a copy of the full policy, please feel free to contact us directly.