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PHONE: (828) 526-3783 | TOLL-FREE: (877) 526-3784

209 Hospital Dr #202
Highlands, NC 28741

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Patient Resources

We believe in your being as informed as possible. Feel free to contact us with any questions or concerns you may have. It’s easy to reach us in the following ways:

Toll Free: (877) 526-3784
Local: (828) 526-3783
Fax: (828) 526-9730
Email us by filling out the Contact Us Form to the Right


COVID-19 Information and Protocol

We are doing everything we can to make interaction as convenient and as safe as possible.

Protocol for Purchasing Products:

We are open for retail sales, but would prefer that you:

  • Please call or email ahead if you know what you need.
  • Upon arrival, while in the car, contact us by phone or message through the myPatientVisit App. We will notify you when it is safest to come into the office or bring products to your car.
  • Please wear a mask upon entering.

Appointment types:

In order to provide care as safely as possible in these extraordinary times, we have greatly expanded use of nontraditional appointments. We offer:

  • In office appointments
    • Necessary for any procedure
    • Needed for evaluation of many lesions
    • Required from most initial encounters
  • Telehealth-Video Consults
    • Ideal for many follow-up evaluations, especially post procedure
    • Useful for evaluation of many medical and cosmetic problems
    • Suitable for preprocedure evaluation and questions
  • Digital (email and/or photographic)
    • Excellent for lesion, wound, or small skin problem evaluation
  • Phone Consults
    • Generally used for informational exchange or updates

Screening for in office appointments:

  • Symptoms we screen for:
    • Fever > 99°
    • Dry cough
    • Shortness of breath &/or difficulty breathing
      • Blue lips, fingers or toes (excluding patients with known Raynaud’s)
    • Chills/repeatedly shaking
    • Persistent muscle aches
    • Headache, new or long lasting
    • Sore throat without runny nose (Runny nose is not a normal Sx of COVID)
    • Recent loss of smell or taste
    • Red, slightly swollen toes or fingers
  • History we screen for:
    • No recent travel outside the Highlands area
    • No recent exposure to anyone from outside the area
    • No exposure to anyone with any of the above symptoms within the last 14 days
    • Not in any gathering of more than several people within the last 2 weeks

Types of appointments we are now seeing:

  • Any evaluation where the mouth and nose can remain covered with a mask
    • Those around the mouth and nose can, perhaps be done with video or photography
  • Any procedure where the mouth and nose can remain covered with a mask
    • Including perioccular and forehead Botox and filler
  • (We are not presently seeing anyone who requires access to the mouth or nasal areas, like lip injections, Botox to the mouth area, IPL to the per oral area, total facial peels, or Facials.)

In office protocol

  • We require that all necessary paperwork be completed before the visit through myPatientVisit portal
  • We require masks of all patients and visitors
  • Visits are limited to the patient and only one necessary companion
  • Visits are timed so that there are never more than 2 patients in the office at any one time
  • We ask that, upon arrival, everyone wait in the car and contact us by phone or message through the myPatientVisit App until we notify you that the area is clear.
  • After each visit, the entire room is cleaned and re-sanitized as is anything that anyone has contacted, in accordance with CDC Guidelines

Patient Forms

We have enabled you to manage your own demographics and past medical history as well as read and sign any permits necessary for your treatment.

Before your next appointment, please access the myPatient Portal here or at the right utilizing the passkey you were given (or call the office for yours). You can modify this information at any time it changes.

If you ever require this information, we can provide it to you either printed or in digital form.

Office Hours in Highlands, NC

We are open Monday through Friday, 9 a.m. – 5 p.m. Appointments can be made by arrangement at other times and days including Saturday. Video Teleconferences as well as other consultation types generally adhere to the same time schedule.

Consultation Fees

Purely Cosmetic consultations are complimentary. All follow-up evaluations and care in the office related to a procedure are included in the initial surgical fee. Reconstructive consultations are charged regular office visit fees. We are happy to bill your insurance company for these. All follow-up evaluations and care for a specified time, depending on the procedure, are included in the surgical fee. Medicare and most insurance companies now pay for Telehealth, digital and phone visits.

Financial Information

We take VISA, Master Card, Discover, American Express, cash, and checks.

Financing is available through Care Credit®.

In Office Consultations

Cosmetic & Medical: Initial consultations vary depending on the reason you are being seen. When you first arrive, you will be greeted and introduced to the office. We will then check your vital signs and past medical history, following which Dr. Buchanan will then take the time to get to know your needs and desires. He will then perform an examination to determine what is possible for you. After this, he will tell you what is possible and what the expected outcome is as well as the risks and complications of each alternative. You will then have a chance to discuss each alternative to decide what fits your needs, including your time and monetary constraints, best. From this discussion, you and Dr. Buchanan will determine a plan that will meet your requirements. We will then work with you to implement this plan. Other types of consults will follow a similar pattern.

Medi-Spa: Initial Spa visits will include an introduction to the office and a short medical review before taking you to your relaxing Spa Room for your luxurious treatment.

Privacy Notice

Preservation of your personal privacy and confidentiality is a foremost priority of Dr. Buchanan and the Center for Plastic Surgery and we take the issue of your personal privacy very seriously. As a user of this site, you have a right to use it with the confidence that your personal, medical, private, and/or any other information is not being tracked, collected, otherwise aggregated, or disclosed without your express written consent. We pledge never to do so.

The Center for Plastic Surgery may collect NON-USER SPECIFIC data to improve the content of the site and our care of you.  Otherwise, the Center for Plastic Surgery will ONLY collect names, email addresses and other personal information that is provided VOLUNTARILY. We will use this information to communicate with those who have provided this information and agreed that we can do so. Communications may include special offers, news and information updates, other resources, promotions and general correspondence. If at any time you choose not to receive e-mail communication or correspondence from the Center for Plastic Surgery you may send an email, and you will be immediately removed from all future mailings and correspondence.

If you have any questions regarding the privacy policy of the Center for Plastic Surgery, or would like a copy of the full policy, please feel free to contact us directly.

 

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